Client’s Challenging Situation:
A local retail business struggled to keep track of its client’s requests for service calls. We knew that from personal experience. We visited the retail business and talked with them about the problems we had noticed while being one of their clients.
Scope of the Problem:
When we visited the client’s facility, we learned the full scope of their problems. They were using well-designed DOS software that had worked well for many years but had become a bottleneck for basic operations including accounting, communicating by email, and tracking equipment and service orders.
We built an affordable software portal to handle the client’s basic business functions.
Three examples of those basic business functions:
- Logging equipment details, required to match clients’ orders and warrantees,
- Upgrading email services, enabling a 10X increase in communications, and
- Scheduling service visits and automating the capture of service and equipment data.
The Value Delivered:
The software solution we created enabled the retail business to leap from a 20th century operating mode into a 21st century operating mode. The COVID problem has created difficulties for the retail business so, at this time, we do not have the ability to confirm ‘before and after’ metrics. We will provide more details as soon as we have them.