Client’s Challenging Situation:
A family business client wanted us to oversee [be the project manager for] the upgrading of their project management software when its supplier was terminating desktop services and required its clients to move the services to the cloud.
Scope of the Problem:
Our client had four IT Systems initiatives in progress, so the timing was not good for an “upgrade” that impacted over 10 staff members.
Our Solution:
We contacted the software supplier well in advance of the upgrade deadline. [When 3rd party desktop apps are to be discontinued their suppliers typically provide at least several months notice before they terminate their desktop services.] We confirmed service arrangements and costs. We helped our clients’ people transition from their desktop application to their cloud application. The transition went smoothly.
The Value Delivered:
Often IT/tech/Software changes are disruptive. When IT/tech/Software projects are happening at the same time it can be difficult to coordinate all the activity. And, sometimes, there are communication disconnects between business people and IT/tech/Software people. We removed that potential problem. Our client had peace of mind, knowing they had selected the best service option.